Médoc' – Privacy policy

Last updated: October 3, 2026.

Médoc' reminds a person to take their medicines, in the morning and in the evening, and alerts a relative when the person does not answer. The relative sets everything up from their own phone. The person answers with one tap.

What Médoc' keeps on its server

To send the reminders and alert the relative, Médoc' keeps on a KEYSTONE server:

the first name of the person and, if the relative gives it, the relative's own first name;
the settings: reminder times, written messages, follow-ups, delays, pause;
if the relative adds them: a photo of the medicine box and a recorded voice message;
the times of the reminders sent, of the person's answers and of the alerts to the relative. These times tell whether the medicines were taken: they are health data;
for each linked phone: the identifier used to send it notifications, the phone type, the iOS version, the app version and, on the person's phone, the quality of the installed French voice.

There is no account, no email address, no phone number and no location. There is no advertising, no analytics and no tracking. Nothing is sold or shared for commercial purposes.

Who can access it

The data of a Médoc' is reached through its links and QR codes, which the relative keeps. Anyone holding one of these links can access it: they should not be shared beyond the relatives concerned.

For support, KEYSTONE sees, without the first names, the linked phones, the reminders sent and the answers.

Where the data is

The server is hosted by Netlify: data is stored in Frankfurt (Germany), the server programs run in the United States. Notifications go through the Apple Push Notification service, which delivers them to the iPhones.

What stays on the phone

The synthetic voice of the reminder is made on the person's phone and stays there. The camera is used to read the QR code and to take the photo of the box. The microphone is used only when the relative records a message.

How long

The times of reminders and answers are deleted after 35 days. Everything else is kept until the relative taps “Supprimer Médoc'” (Delete Médoc') in the settings: everything is then deleted. A phone's identifier is deleted when Apple reports that the app is no longer installed on it.

Contact

For any question, or to have data deleted: KEYSTONE, Bordeaux, France. contact@key-stone.fr